Quality
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Home | Mission Statement | Quality

Quality

BTU Group aims to provide affect free goods and services to its customers on time and within budget. We operate a Quality Management System that has gained BS EN ISO 9001: 2000 certification, including aspects specific to its business activities.

 

The BTU Group is committed to:

  1. Develop and improve the Quality Management System
  2. Continually improve the effectiveness of the Quality Management System
  3. The enhancement of customer satisfaction

 

The BTU Group has continuing commitment to:

  1. Ensure the customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  2. Communicate throughout the Organisation the importance of meeting needs and legal requirements
  3. Establish the Quality Policy and its objectives
  4. Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
  5. Ensure the availability of resources

 

The structure of our Quality Management System is defined in our Quality Manual and all our personnel abide by its contents.

In addition to all English and EU commercial legislation and regulations, the Organisation complies with all legislation and regulations specifically related to its business activities. The BTU Group constantly monitors its quality performance and implements improvements when appropriate.

 

Our Quality Policy is regularly reviewed in order to ensure its continuing suitability.


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