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Home | Mission Statement

Mission Statement

Quality

BTU Group aims to provide affect free goods and services to its customers on time and within budget. We operate a Quality Management System that has gained BS EN ISO 9001: 2000 certification, including aspects specific to its business activities.

 

The BTU Group is committed to:

  1. Develop and improve the Quality Management System
  2. Continually improve the effectiveness of the Quality Management System
  3. The enhancement of customer satisfaction

 

The BTU Group has continuing commitment to:

  1. Ensure the customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  2. Communicate throughout the Organisation the importance of meeting needs and legal requirements
  3. Establish the Quality Policy and its objectives
  4. Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
  5. Ensure the availability of resources

 

The structure of our Quality Management System is defined in our Quality Manual and all our personnel abide by its contents.

In addition to all English and EU commercial legislation and regulations, the Organisation complies with all legislation and regulations specifically related to its business activities. The BTU Group constantly monitors its quality performance and implements improvements when appropriate.

 

Our Quality Policy is regularly reviewed in order to ensure its continuing suitability.

 
 

Corporate Vision

BTU is focused on positioning itself as a comprehensive provider to our clients.

 

We excel at innovation, client service and technology. When our clients succeed, we succeed. Our mission is to help both our company and our clients continue to develop by driving quality and value due to continuous assessment of our applications and procedures. To have an active participation in the educational, economic and social vitality of the communities in which we work.

 
 

Objectives

BTU have a goal to minimize the cost of delivering its obligation to increase the residents, clients and employee perceptions of BTU as a socially responsible company and to demonstrate the company’s stated core value of 'doing the right thing'.

 
   

Our Statement

The BTU Group provides a range of building services private and public sector organisations 24 hours a day, 365 days a year. We provide a prompt, efficient, reliable and courteous service, ensuring that customers’ requirements and provisions are met. In addition to the quality package we already provide, we make every endeavour to offer value for money and strive to achieve constant improvement to our service.

 

The BTU Group believes that the quality of service provided by a contractor is of paramount importance. We understand and value the diversity of all our clients and each must and will be treated equally.


As an organisation the BTU Group are committed to the following values:


Performance Excellence

As a team and through individual commitment and performance, we will support and promote the partnerships vision, values and strategic goals.

 

Fairness, Honesty and Integrity

We are committed to doing what is right for employees, clients and all members of the community.

 

Engagement

We value ideas, innovations and points of view through respectful, open communication

 

Investment in our team

We promote professional development and growth, and are committed to continued investment in the future of all members of the team. We wish to continue and further develop our partnership with the people who live and work in the communities in which we work.

 

Philosophy

While respecting work and personal priorities, we are committed to social responsibility through community involvement, green initiatives and charitable work.

 
   

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