Letting Agent Information – BTU Group
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Letting Agent Information – BTU Group

Many landlords use letting agents to manage their property whether a single property, multiple property portfolio or multiple tenanted buildings.

Unless the letting agent has a contract in place with a reliable heating company that is large enough to deal with multiple emergencies at once, they will be on the phone, trying to find a ‘one man band’ to fit this extra job in. This can be stressful for them, frustrating for the landlord and really annoying for the tenant if someone can't be found fast enough. Does this happen to you?

Specialists in tenant care and support

BTU are specialists at liaising with tenants to schedule certification inspections, boiler servicing, repairs and emergencies – in and out of hours. Our friendly customer service team have the expertise and the capability to support letting agents deal with all aspects of tenant heating management.

Quick response capability

Because BTU services, maintains and cares for boilers in over 20,000 homes across London and the South East each year and have over 60 Gas Safe Registered engineers and fully qualified electricians on the road, we have the capability to respond quickly and effectively to boiler, appliance or air-conditioning failure emergencies – even at the peak times when boilers and air-con fails occur.

Seamless statutory service and support

Because we know how to support landlords and tenants we therefore work equally well with Letting Agents. Where we can help the most is in responding swiftly to emergencies (both in and out of hours) and in scheduling and carrying out statutory obligations like annual Gas (CP12) and Electrical (EICR) Certification inspections and annual boiler and appliance servicing. We provide continuity and can help you provide your clients with the seamless service that they require.

Fully vetted and trusted partners

To fulfill ancillary services like repair and replacement of drains, locks, windows and roofs we use a network of tried and trusted partners. We trust them to provide you with the service levels that we would expect to provide oursleves.

Standard, Signature and Bespoke support

We recognise that all businesses are different. We therefore have created three unique support packages giving Letting Agents the option of choosing the one that suits.Learn more about our Standard, Signature and Bespoke packages.

With BTU Installation & Maintenance on board, you will never come into the office again to a barrage of tenants emergency calls and then have to try to find an available one man band to get back to you. You can do it with one call. As,with our own staff of over 60 engineers and access to our network of trusted partners, we can sort your emergency - FAST!

Contact us today to find out how we can help you or your business provide fast and efficient value for money support for your landlord clients and their tenants. Yoiu can email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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